Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with Memory Sound™. Because each order is custom-made and personalized specifically for you, please review our shipping policy below.
Order Processing Time
All Memory Sound™ products are personalized and made to order.
Please allow 1–4 business days for production and processing before your order is shipped.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Once your order has been completed and prepared for shipment, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery time after shipment is:
6–12 business days
Delivery times may vary depending on:
- Destination country
- Customs clearance procedures
- Carrier delays
- Weather conditions
- Peak holiday seasons
Please note that shipping times are estimates and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 24–72 hours to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
Memory Sound™ is not responsible for packages delayed, lost, or delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the information before production or shipment begins.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Damaged or Lost Packages
If your package arrives damaged, defective, or appears to have been lost in transit, please contact us as soon as possible at:
Include your order number and any relevant photos so our support team can investigate and assist you.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, Memory Sound™ is not responsible for delays caused by:
- Customs inspections
- Carrier disruptions
- Severe weather conditions
- Public holidays
- Events beyond our reasonable control
Contact Us
If you have any questions regarding your order or shipping status, please contact us at:
Email: thememorysound@gmail.com